• Client Support Technician

    Location US-CA-La Palma
    Posted Date 5 months ago(10/25/2018 9:49 AM)
    Job Code
    Clearance Required
    Not Required
  • Position Summary

    Avineon is seeking an IT Field Support Specialist to add to our team. The IT Field Support Specialist will provide remote and desk-side support for systems, peripherals, mobile devices, and applications in a classified environment. The candidate will provide troubleshooting and remedy for computer incidents that are escalated from the service desk. If problems are not able to be fixed remotely, onsite support is required in order to solve the problem. Other support duties include: office moves, new equipment installation (servers, routers, switches), and troubleshooting. 

    Duties & Responsibilities

    • Provide remote and desk-side support for client employees; addresses and corrects any hardware, software, or network connection issues at alternate field location when remote resolution is not possible or practical.
    • Provide basic remote office LAN and WAN hardware installation. Candidate may assist engineer with physical troubleshooting, if necessary.
    • Swap user data, track, configure, and install new computers for users.
    • Be responsible to work within the government’s asset management processes for equipment distribution and tracking.
    • Provide answers to client by identifying problems, researching answers, and guiding client through corrective steps.
    • Ensure backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
    • Maintain system documentation.
    • Coordinate hardware and software installation and provide backup recovery.
    • Monitor and adhere to policies and standards related to the use of computing resources.
    • Provide advice and training to end-users.
    • Maintain current knowledge and certification of relevant technologies as assigned.

    Education - Experience & Skills Required

    • Minimum three years of experience providing IT support to customers.
    • Minimum three years of experience supporting enterprise Windows environments.
    • Familiar with all standard MS Office software systems.
    • Knowledge of Microsoft, Adobe, Java, and other software in the production environment.
    • Possess knowledge of workstation administration and management including imaging.
    • Experience supporting mobile devices.
    • Experience using an enterprise trouble ticketing system such as Cherwell or Remedy.
    • Excellent communications skills.
    • ITIL certification desired but not required.
    • Windows 10 certification training is a plus.
    • IAT Level I certification or higher (CompTIA A+) required in accordance with DoD 8570.01-M.
    • Local and long distance travel may be required approximately 20% of the time and 50% for special projects.
    • Local and long distance travel required.
    • Must be clearable as IT Level 1 (A+, CCNA, Net+, SSCP) or higher.
    • High school diploma.

    Avineon, Inc.is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, national origin, age, disability, or genetic information.





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